Privacy Policy
Please read this privacy policy carefully. Last updated: [add date]. This page explains our approach in plain terms.
1. Who we are
This privacy policy explains how Labnostix (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website, make an enquiry, or place an order. Labnostix is the data controller for the personal data we process. Registered address: [add your registered address]. Company number: [add]. If you have any questions, contact us at info@labnostix.com.
2. Information we collect
We may collect: information you give us — such as your name, job title, company, email address, phone number, delivery/billing address and the details of your enquiry or order; and information we collect automatically — such as your IP address, browser type, pages visited and other usage data collected through cookies and similar technologies.
3. How we use your information
We use your personal data to: respond to your enquiries; process and fulfil your orders; provide products, services and customer support; manage your account; meet our legal and regulatory obligations; and, where you have consented, send you occasional news and updates. You can withdraw marketing consent at any time.
4. Lawful basis for processing
We process personal data on one or more of the following bases: performance of a contract (to fulfil your order); consent (for marketing communications); legal obligation (e.g. accounting and tax records); and legitimate interests (to operate and improve our business), balanced against your rights.
5. Cookies
Our website uses cookies and similar technologies to make the site work, understand how it is used and improve your experience. You can control cookies through your browser settings.
6. Sharing your information
We may share your data with trusted service providers who help us operate our business — for example couriers, payment processors and IT providers — and with authorities where required by law. We do not sell your personal data.
7. International transfers
Where we transfer personal data outside the UK, we ensure an appropriate level of protection is in place through recognised safeguards such as adequacy regulations or standard contractual clauses.
8. Data retention
We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting or reporting requirements, after which it is securely deleted or anonymised.
9. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to erase your data
- Restrict or object to our processing
- Data portability
- Withdraw consent at any time
10. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed 100% secure, but we work to protect your information at all times.
11. Children's privacy
Our website and services are intended for business and professional users and are not directed at children. We do not knowingly collect personal data from children.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its effective date.
13. Contact & complaints
To exercise your rights or ask a question about this policy, contact us at info@labnostix.com. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.